Terms & Conditions
a) By law, Craigmhor Lodge & Courtyard is a non-smoking establishment.
b) Craigmhor Lodge & Courtyard reserves the right to cancel the reservation of the guests without notice if guest ignore the non-smoking policy. Guests will be fined if found smoking within the establishment.
a) Full Scottish Breakfast is included in the rate quoted and is served between 08.00 and 10.00 Monday – Sunday. Should a guest require breakfast out with these times, we require 24h notice. The earliest we can arrange a fully cooked breakfast is 07.30.
b) We can cater for special dietary requirements but would need to be advised of such at time of booking or at least 24hours in advance.
c) We can provide a Continental Breakfast in your bedroom. We require a minimum of 24 hours notice to arrange this service.
d) Supper hampers can be provided in your bedroom as detailed on our website. We require a minumum of 24 hours notice to arrange this service.
a) Bedrooms are allocated according to the room type booked, unless a specific room is requested at time of booking.
b) Every guest is liable for damages caused in the bedroom which have not been reported on check in.
c) Disabled facilities are not provided in the establishment however we do have a bedroom that is suitable for guests with mobility difficulties. Should you have a disability that prevents you from walking stairs please let us know on time of booking.
CANCELLATIONS AND ALTERATIONS
a) In the unfortunate circumstance that you have to cancel your reservation with us, we require a minimum of 24 hours’ notice. Should your cancellation be within 24 hours of arrival, we will do our best to re-sell your room, however if we are unable to do so, you will be charged for the full amount of your stay (less any nights we manage to re-sell). In the event of a guests non-arrival without the cancellation of their reservation, the full amount agreed for the reservation will be deducted from the card used to secure the booking.
b) Cancellations and alterations must be made in writing.
PAYMENT WITH CREDIT FACILITIES AGREED
a) The hotel does not accept American Express Credit Cards or Diners Card
b) Traveller cheques or Foreign Currency is not accepted as method of payment.
c) The currency is British Pound Stirling £
Craigmhor Lodge & Courtyard reserves the right to amend prices in the event of the following:
a) Unforeseen changes in the cost of labour and/or essential commodities
b) Any variation in the rate of value added tax or any other tax replacing same
c) Any new taxes other than or replacing Value Added Tax
d) VAT is included in the prices quoted at the current rate
METHODS OF PAYMENT
a) Cash, Cheque, Mastercard, Visa, Maestro
Animals/Pets are not permitted inside the establishment but can be left outside overnight. Should it be found that an animal was being held in a bedroom or any other part of the establishment a cleaning charge will apply.
Craigmhor Lodge & Courtyard will not be held liable for damage to vehicles or theft of/from vehicle whilst parked in the business grounds.
Craigmhor Lodge & Courtyard will not be liable for any failure to provide the services contracted in the following circumstances
a) Industrial action by employees
b) Industrial action by staff of a major supplier
c) Destruction of or damage to the eastablishment
d) Civil disturbance or riot
e) Email, Fax or Postal Bookings which do not reach them
f) Any other matter out with their control
g) The operator fails to comply with any terms of this agreement
h) The Company undertakes to take all possible action within its powers to alleviate any such inconveniences. In the event of any doubt or ambiguity arising to the construction of these conditions the same will be determined by references to the rule of the Law of Scotland